Vitamin Shoppe Customer Service, FAQs, & Reviews

In this article, we have created this article to serve as a comprehensive resource guide about the Vitamin Shoppe company.

First, we will briefly start with The Vitamin Shoppe Wiki in which we highlight the company’s history and profile to spice up our general knowledge of the company.

Then we will delve into what matters to many Vitamin Shoppe customers, and that is the customer service, frequently asked questions, and reviews of both service and products offered by the company.

About the Vitamin Shoppe

In this section, we report on the various foundational facts about Vitamin Shoppe.

Who owns the Vitamin Shoppe?

The ownership of Vitamin Shoppe has changed at least three times since the company was founded in 1977 by Jeffrey Horowitz.

Vitamin Shoppe was acquired by Bear Stearns in 2002. It was then acquired by Franchise Group Inc. in 2019 which happens to be the current owner.

Vitamin Shoppe Corporate Headquarters Office

Vitamin Shoppe’s headquarters are located in Secaucus, New Jersey, and is responsible for the control of hundreds of branches across the US.

The Corporate headquarters address is:

The Vitamin Shoppe
300 Harmon Meadow Blvd
Secaucus, NJ
(201) 552-6000

The Vitamin Shoppe locations

As already stated here above, there are hundreds of The Vitamin Shoppe locations in the US with the current number standing at about 785 locations in the US and Puerto Rico.

if you are looking for the Vitamin Shoppe location near you, then the first thing to do is to visit the Vitamin Shoppe website and click on ‘find the nearest store.

Vitamin Shoppe Customer Service – Contact & Hours

This section is for exploring the various ways Vitamin Shoppe interacts with customers.

Therefore, if you are searching for ways to contact Vitamin Shoppe for whatever reason, we’ve got your back!

You can contact Vitamin Shoppe through phone calls emails or through postal addresses.

The Vitamin Shoppe customer service number is (866) 793-3367 for domestic callers, and (201) 552-6000 for international callers.

The contact phone number for the Vitamin Shoppe headquarters is (201) 552-6000.

For inquiries and other customer care services, the postal address to use is

The Vitamin Shoppe
Customer Care Department
400 Plaza Drive
Secaucus, NJ 07094

If you wish to contact the Distribution/Receiving Center, you may use any one of the following addresses:

The Vitamin Shoppe
Distribution Department
112 The Vitamin Shoppe Way
Ashland, VA 23005


The Vitamin Shoppe
Receiving Center
925N. 127th Avenue
Avondale, AZ 85323

If you wish to contact Vitamin Shoppe via fax, you can use the Fax address at 1 (201) 809-8079.

If you prefer to contact them using an email then you can fill out an auto-generated web-hosted form at their website and click on ‘submit’.

You can also contact the Vitamin Shoppe staff using the Live Chatbot available on the website’s “Contact Us” page.

Vitamin Shoppe Hours

Shopping is a time-bound exercise both for the customer and the retailer. It is important for the client to have prior knowledge that a given store is open even before they visit it.

Therefore, this section is designed to provide detailed guidelines on the opening and closing hours at The Vitamin Shoppe stores.

Here we address prompts such as Vitamin Shoppe’s hours of operation, Vitamin shopper hours on Sunday, Saturday, Today and Tomorrow, and When does Vitamin Shoppe open and close.

The common hours of operation for many Vitamin Shoppe stores across the US are 9 AM and 8 PM during business days and Saturdays. On Sundays and holidays, most branches close by 6 PM.

We, therefore, advise that you contact the specific store and inquire about the exact time they open and close their doors.

Vitamin Shoppe FAQs

In this section, we cover just about everything you may want to know about Vitamin Shoppe’s operations. especially concerning the sale of beauty and personal care products.

Vitamin Shoppe Order Online

How can I order online at the Vitamin Shoppe?

To make your order online all you need to do is visit the website at and set up an account.

Once this is done you can now browse to the product you want and add it to the cart, then checkout as usual.

The Vitamin Shoppe Order Status

There are stages through which a given order goes through before it is completed or delivered to the client.

So, how can I know the status of my order?

Well, it is simple. Vitamin Shoppe has implemented a highly effective notification system that autogenerates an email notification whenever the status of the order changes.

This means all one has to do is to keep on checking their email inbox to find updates about the status of their order.

Alternatively, you can always use the order tracking number to inquire from the distribution department about the status of your order.

Where are Vitamin Shoppe vitamins made?

According to the Vitamin Shoppe website, a majority of the vitamins they sell are American-made vitamins.

Vitamin Shoppe Price Match

Price matching is a mechanism through which a retailer gets even with their competitors insofar as the price of a commodity or service is concerned.

So, does Vitamin Shoppe do a price match?

Yes, Vitamin Shoppe does price match according to the company’s price-matching policy discussed in detail in this article.

Vitamin Shoppe Return Policy

Like most retailers, Vitamin Shoppe has a product return and refund policy discussed in detail in the article linked to from here.

Vitamin Shoppe Cancel Order: Is it possible to cancel an order at the Vitamin Shoppe?

Well, according to Vitamin Shoppe’s order handling policy, it is not possible to cancel or modify an order once it has been submitted.

Vitamin Shoppe Payment Options

If you are wondering about the various payment options that exist for Vitamin Shoppe customers, then this section is for you.

You may be wondering, does Vitamin Shoppe accept PayPal, Apple pay, EBT, Food stamps, CareCredit, or credit cards?

Well, according to Vitamin Shoppe’s Purchasing Policy, the only acceptable payment methods are debit and credit cards from major issuers such as Visa, AMEX, MasterCard, Diner’s Club, JCB, and Discover.

Vitamin Shoppe Delivery & Auto-delivery

Vitamin Shoppe has two product delivery arrangements. In the first case, The Vitamin Shoppe delivered each order after you have ordered according to your immediate delivery instructions.

In the second arrangement, Vitamin Shoppe auto-delivers products according to a frequency chosen by you.

Auto-delivery may therefore result in future savings, especially since the cost of products is locked for 14 days.

Can one cancel the Vitamin Shoppe Auto-delivery?

Yes, you can cancel the auto-delivery service by simply logging into your account on the website and clicking the ‘Manage My Subscriptions’ tab.

If you choose, you may change the delivery frequency under the same tab.

About NW Khats

Khats is a beauty and personal care research writer with over 12 years experience in the industry. With deep knowledge in the subject, Khats provides invaluable research articles and guides to help all manners of beauty enthusiasts.

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