etsy disappointment.
Yesterday I left my first negative feedback ever on Etsy.
I’ve been a registered user there since November 2005 and have made more purchases than I can count right now. A little over a month ago, I bought some handmade rings from a seller who shall not be named as of yet, since the situation is pending.
(Note for clarification: the bad seller is NOT smallbird–just wanted to make that clear, since I did buy one ring from her around the same timeframe. smallbird rocks, go buy from her instead!
)
So I made my purchase with the seller in question, and as I always do, I paid via PayPal immediately. I was notified by the seller that my order would be shipping soon, so I waited. And waited. And waited. A couple weeks later, I sent her an Etsy conversation asking for shipping status, and she said that she would send a replacement package because I should have received my order by then. Great, I said! I’ll wait for it. So I waited. And waited. And waited. See where this is going?
About a week and a half later, I sent her another convo asking for a tracking # for my replacement order. She said she didn’t have one, because the post office said that her envelopes weren’t thick enough. eh?? I thought this was curious, but said ok, I’ll wait a little longer and see.
sigh.
Another week later, I asked for confirmation that she had my correct shipping address. I received no response.
Another week later, I asked about refund options, or where she wanted to go from there because I never received either supposed package. No response.
So yesterday, I left her a negative feedback (to add to the other two negatives other customers left right before mine). I also filed a complaint with Etsy, asking for resolution and maybe a refund, if possible.
I’m so bummed! I’ve always hoped I would never have to leave negative feedback, and my experiences on Etsy have always been stellar. Even when all the mayhem with Mystical Creation Yarns was going on and I had purchased from them, at least I always received my yarn and never even left them negative feedback.
But this is just unacceptable. I spent about $35 with the seller in question, and darnit, I want my order or my money back!
(EDIT: I just re-checked, and my total was $27. Just getting my facts straight.) Anyway, that’s just bad business. I know it’s just Etsy and not…you know…Wal-Mart or something (not that their customer service is spectacular either, just saying), but still. When I pay for something, I deserve to expect to receive my products.
I’m just disappointed and sad.
I’ll post an update if I hear from Etsy sometime soon, or possibly the seller herself? I’m kind of worried she might leave me retaliatory negative feedback, but I can’t control that. I’m just hoping this will be resolved soon!
EDIT: I just took Beth’s advice and filed a dispute with PayPal. Let’s see if this helps–I sure hope so.
Posted: June 29th, 2007 under My So-Called Life.
Comments: 8







